‘Every customer solution’ will be integrated with AI: Microsoft CEO

Microsoft seems poised to go all-in on artificial intelligence, with CEO and Chairman Satya Nadella outlining plans to integrate AI into all of its customer solutions and every technology stack.

The organization 2023 has made several significant AI plays, its partnership with OpenAI and its web browser-integrated AI Copilot being key examples of this.

Here's my annual letter to shareholders, a look at how we're thinking about each technology stack in this new era of AI and the growing opportunities ahead. https://t.co/lMZjxhDcMj

— Satya Nadella (@satyanadella) October 19, 2023

In an October 19 annual letter shared by LinkedIn — the Microsoft-owned platform that recently released an AI assistant — Nadella emphasized that “the next generation of AI will transform every software category and every business, including our own.”

“Every area of ​​the customer solution and every layer of the technology stack will be reimagined for the AIA era. That's what we started doing.

Speaking on the company's AI Copilot, Nadella revealed that Microsoft is “building our most used products and experiences into Copilot” as well as creating a standalone app.

“Just as you boot up an operating system to visit websites today, or use a browser to visit websites, our belief is that you ask Copilot to do all these tasks and more: shop, code, analyze, learn, create,” he wrote.

In the letter, Microsoft's CEO highlighted two key breakthroughs that he thinks will be critical in “this new era of AI.”

First, he highlighted natural language processing, a branch of AI that focuses on helping computers understand text and speech as well as humans.

“We believe that we have now reached the next big step – natural language – and we believe that we will be able to see, hear, interpret and understand our thoughts and the world around us very quickly,” he wrote.

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Second, it “emerges a powerful new reasoning engine” (known as generative AI) and its capabilities in question answering, problem solving and image recognition.

“This generation of AI will help us interact with data in new ways – from filling in or summarizing text, to spotting anomalies and identifying images – to identify patterns and surface insights faster than ever before.

So far, Microsoft has integrated AI Copilot with services like Microsoft 365, Dynamics 365, and GitHub. For the gaming segment, however, Nadella did not outline the company's AI plans in that area.

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