How Microsoft blind users become my AI tool
Microsoft is partnering with Be My Eyes, a company focused on helping visually impaired users cope with everyday problems. Through this partnership, Microsoft plans to leverage Artificial Intelligence (AI) and provide a better service experience to its blind users.
AIA products have surprised tech enthusiasts and even casual users with the creation of chatbots such as ChatGPT and Bard. However, this technology has the potential to make life better for people with disabilities.
Bloomberg reports that Microsoft has integrated customer service for blind users through a partnership called Go Sight. The Danish-based company developed OpenAI's GPT-4 model as a digital visual assistant called Be My Eyes.
Read more: How to build your own personal AI Chatbot using the ChatGPT API.
A Bloomberg article says so.
“The collaboration allows users of Microsoft products who are blind or visually impaired to troubleshoot hardware issues or navigate tasks such as installing a new version of Windows software or describing a PowerPoint presentation – all without human assistance.”
OpenAI CEO Sam Altman mentioned Be My Eyes' use of GPT during OpenAI's first developer conference. Additionally, OpenAI COO Brad Lightcap said:
“OpenAI is proud to work with Be My Eyes. They have used our AI models to improve the daily lives of people with low vision or vision problems.
According to AI Eyes test data, the AI tool made blind users spend an average of four minutes on a call, up from the previous average of 12 minutes with human assistance. And only 10% of Be My AI calls escalated to human customer service representatives.
Read more: Will AI replace humans?
However, Snapchat's My AI, which also uses OpenAI technology, has been banned in the UK. The regulators believe Snapchat failed to adequately assess the risks to millions of My AI users.
Because of this, only the future will determine the success of Microsoft's Be My Eyes partnership.
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